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FAQ
We are a moving company based in Derbyshire offering Private and commercial removal services and storage solutions for moving house or business. Our team is dedicated to providing a stress-free and efficient moving experience for our clients. Click here to learn more about our services.
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2. How much notice do I need to give for a booking?We recommend booking as early as possible to secure your preferred moving date. However, we understand that sometimes moves are last-minute, so we always try to accommodate urgent requests.
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1. What areas do you cover?We are based in Derbyshire and provide house removals, office moves, and commercial relocations across the UK. Whether you're moving locally in Chesterfield, Derby, Sheffield, or Nottingham, or require a long-distance move, we can help.
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3. Are you fully insured?Yes, all our removal services are fully insured for transit, handling, and storage, ensuring your belongings are protected throughout the move.
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4. Do you offer weekend or evening moves?Yes! We provide weekend and evening removals to ensure minimal disruption to your schedule, especially for businesses and office relocations.
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8. What should I do to prepare for moving day?Ensure all boxes are sealed and labeled. Disconnect appliances (unless booked under Gold package). Inform us of any fragile or valuable items needing extra care.
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5. Do you provide packing materials?Yes! Depending on the package you choose, we can provide sturdy moving boxes, bubble wrap, packing tape, and protective materials to keep your belongings safe.
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7. Can you help with packing and unpacking?Yes! Our Silver and Gold moving packages include packing and unpacking services to make your move stress-free.
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6. Will you dismantle and reassemble my furniture?✅ Bronze Package – You handle dismantling & reassembly. ✅ Silver Package – We dismantle & reassemble large furniture. ✅ Gold Package – We fully handle all furniture dismantling and reassembly.
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10. Can you move IT equipment and office furniture?Absolutely! Our team is experienced in transporting computers, servers, desks, chairs, and filing cabinets securely.
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9. Do you provide office removals outside of working hours?Yes! We offer evening and weekend office relocations to minimize business disruption.
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11. Do you provide storage solutions for businesses?Yes! We offer secure commercial storage for businesses needing temporary or long-term storage for office furniture, documents, or inventory.
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14. Can I access my items while in storage?Yes! You can access your storage unit with prior notice. Just let us know in advance, and we’ll arrange convenient access.
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13. Is your storage facility secure?Yes! Our storage solutions include 24/7 CCTV monitoring, alarm systems, and secure access to ensure the safety of your belongings.
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12. Do you offer short-term and long-term storage?Yes! We work with numerous storage companies across the UK and have secure storage units are available for both short-term and long-term use.
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15. Do you provide collection and delivery for storage?Yes! We can collect and store your items, and return them when you need them.
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18. What payment methods do you accept?We accept bank transfers, debit/credit cards, and cash payments.
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17. How much do your removal services cost?Pricing depends on distance, volume, and the services required. Get a free quote by contacting us today!
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19. What happens if my moving date changes?We understand that plans can change. Contact us as soon as possible, and we’ll do our best to accommodate your new date.
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20. Do I need to be present on moving day?While it's ideal for you to be present, if you can’t be, just assign a representative or provide us with clear instructions in advance.
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16. How long does a move take?The time required depends on the size of your move, distance, and services booked. A local move usually takes a few hours, while a long-distance move may take a full day or more.
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